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1.
Greeting Others
1. Look at the person.
2. Use a pleasant voice.
3. Say 'Hi' or 'Hello.'
2.
Following Instructions
1. Look
at the person.
2. Say 'Okay.'
3. Do what you've been asked
right
away.
4. Check back.
3.
Getting the Staff's Attention
1. Look at the person.
2. Raise your hand. Stay calm.
3. Wait until the staff says your
name.
4. Ask your question.
4.
Accepting Criticism or a
Consequence
1.
Look at the person
2. Say 'Okay.'
3. Stay Calm.
5. Giving
Criticism
1. Look at the person.
2. Stay calm. Use a
pleasant voice.
3. Say something positive or 'I
understand.'
4. Describe exactly what you
are
criticizing.
5. Tell why this is a problem.
6. Listen to the person.
Be polite.
6.
Accepting 'No' for an Answer
1. Look at the person
2. Say 'Okay'
3. Stay Calm
4. If you disagree, ask later.
7.
Disagreeing Appropriately
1. Look at the person.
2. Use a pleasant voice.
3. Say 'I understand how you
feel.'
4. Tell why you feel
differently.
5. Give a reason.
6. Listen to the other person.
8. Making
a Request
1. Look at the person.
2. Use a clear, pleasant voice.
3. Explain exactly what you are
asking
for.
Say 'Please.'
4. If the answer is 'Yes', say
'Thank You.'
5. If not, remember to accept
'No' for an
answer.
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9.
Giving Compliments
1. Look at the person.
2. Smile.
3. Speak clearly and
enthusiastically.
4. Tell the person exactly what you
like.
10. Accepting
Compliments
1. Look at the person.
2. Use a pleasant voice.
3. Say "Thank You."
4. Don' look away, mumble, or
deny the
compliment.
5. Do not disagree with the
compliment.
11. Making an Apology
1. Look at the person.
2. Use a serious, sincere
voice.
3. Say 'I'm sorry for. . .' or
'I want to
apologize for. . .'
4. Don't make excuses.
5. Explain how you plan to do
better in the
future.
6. Say 'Thanks for listening.
12. Reporting Other's
Behavior
1.
Look at the adult.
2. Use a calm voice. Ask
to talk to him or
her privately.
3. Describe the inappropriate
behavior
you are
reporting.
4. Explain why you are making
the report.
5. Answer any questions the
adult has.
6. Thank the adult for
listening.
13. Introducing
Yourself
1.
Look at the person. Smile.
2. Use a pleasant voice.
3. Offer a greeting. Say
"Hi, my name
is..."
4. Shake the person's hand.
5. When you leave say, "It
was nice to
meet
you."
14. Talking with
Others
1.
Look at the person.
2. Use a pleasant voice.
3. Ask questions.
4. Don't interrupt.
15. Resisting Peer
Pressure
1.
Look at the person.
2. Use a calm voice.
3. Say clearly that you do not
want to
participate.
4. Suggest something else to
do.
5. If necessary, continue to
say "No."
6. Leave the situation.
16. Volunteering
1.
Look at the person.
2. Use a pleasant, enthusiastic
voice.
3. Ask if you can help.
Describe the
activity or task you are offering to do.
4. Thank the person.
5. Check back when you are
finished.
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